WhatsApp CRM Custom Workflows Setup and Integration
About This Service
We offers to you a solutions for uou and your business with Custom Workflows developments where it capables for a seamless informations exchanges while you messageing with clients on our platforms. Because of that you wont need to change or to swtich between your CRM and the messaging platforms. We also provide the ability to track important metrics, offering valuable insights into team performance.
What Do We Provide?
1.Lead Qualification Automation: Leverages artificial intelligence (A.I) to scrutinize a lead's WhatsApp interactions. It gauges the likelihood of a lead converting into a customer based on various factors such as the speed of response, interaction frequency, and the type of inquiries. This automation can greatly expedite the lead qualification process and enhance efficiency.
2. Conversation Routing and Assignment: Ensures that every conversation is managed by the most appropriate team member. For instance, queries related to technical issues can be automatically directed to the technical support team, while inquiries about purchases can be routed to the sales team. This not only accelerates response time but also boosts customer satisfaction as their queries are addressed by the right expert.
3. Performance Metrics Tracking: By linking WhatsApp with your CRM, you can monitor a range of performance metrics such as response time, resolution time, and customer satisfaction scores. These insights can aid in identifying areas for improvement and facilitate data-driven decisions to boost team performance.
4. Existing CRM Integration: Facilitates seamless integration with your current CRM. For example, when a customer sends a message on WhatsApp, the conversation can be automatically logged in your CRM. Likewise, any update in the CRM can trigger an automated message to the customer on WhatsApp. This ensures all customer interactions are recorded in one place, simplifying the provision of personalized service.
5. Message Personalization: Personalization is crucial to effective customer engagement. Platforms like Zoho CRM enable you to craft personalized WhatsApp message templates based on various customer attributes such as their name, past purchases, and preferences. These personalized messages can be utilized at various stages of the customer journey, including welcome messages, product recommendations, and after-sales service.
6. Action-Based Messaging Automation: Enables you to automate WhatsApp messages based on specific customer actions. For instance, if a customer adds a product to their cart but doesn't complete the purchase, you can set up an automated message to remind them about their pending purchase. Similarly, automated messages can be sent for order confirmations, shipping updates, and more.
Why Choose Us?
Choosing our service ensures you get a tailored solution that aligns with your specific business needs. Our service is compatible with various CRMs and offers different features, allowing you to choose what best fits your business requirements. Plus, our commitment to continuous improvement and customer satisfaction sets us apart in the market. Join us for a transformative approach to customer relationship management.
Frequently Asked Questions
Since 2012, CMSMART started helping store owner, digital marketer, start ups or traditional commerce business to set up their store online with Open Sources platform like Virtuemart, Magento, WooCommerce, Shopify, BigCommerce or custom built website . Now we have tracked record of over 20K+ projects ( from 50$ - 100k$) supported by us.
And we discovered that 90% of our client faces a big problem during their ecommerce business…
The problem with our client, the store owner or shop owner or their website developer, is the costive investment of time and complicated tasks of hosting set up, storefront customize, store configuration, payment and shipping setting, extension research and customize process, open sources version upgrades,security and bug fixs, hiring and managing to work with various freelancer developers, updating with new technology, integrated with marketing & sales app, site performances and so on…
Since 2022, we think that Ecommerce Club can overall solve these problem and our client’s headache by gathering all the appropriated resources and talents into a simple approach of full services subcrition which backed by our team of extensive experience in ecommerce development and operation. From now on, our clients don’t have to deal with various tasks themeselves while focus on runing their business and support their clients.
We will try our best to handle the complicated tasks of set up and running their ecommerce website and system.
We research, train the team with SOP and set up packaged services which is clearly cover the nessesaty of each and every ecommerce operation.
The packaged Services is published widely so any shop owner, ecommerce developer can access and start using it by open ticket support and request the tasks to be done.
We try to define the services into timeframe- tasks as clear as possiple and improve the process of task implementation for both our staff as well as club member who need the task to be done well
Shop owner can open unlimited task as well as they want, or they can cancel their development resources if they don’t need any more.
From open sources template and plugin installation to enterprise website development and customization, we tried to open support for as much as possiple. In fact we support well – known open sources ecommerce platform like Magento, Shopify, WooCommerce, Headless Commerce…as well as Custom Development like React, Vue, JS, HTML
For store and sales operation, we are trying to help our shop owner with content and product development, landing page set up and development, sales and marketing features intergations, payment gate way development, shipping and fullfillment api intergration,CRM, erp and accounting, mobile app development …
For sales and marketing, we want to be helpful in tasks of promotion banner design, graphic design, facebook marketing support, youtube marketing support, adword campaign, newsletter set up, SEO, social media management…
For ecommerce industry and know how, we try to support as much as possiple retail shopping, web 2 print solution, booking business, company website with or without shopping cart..
We are adding more and more ecommerce services monthly so store owner can select and decide to use the services that best suited to their need at the right time.
Store owner can assign different stores development projects to us at the same time. Our team will find the approachs to alllocate the development resources to meet up with your bsuiness demand
No! We’ll work with any website regardless of where it's hosted.
We understand that different websites have different needs and that people have realistic budgets that they have to meet.
That being said, we may not be able to achieve your speed and security goals on a shared hosting provider. If you'd like to upgrade, we have a great list of recommendations and trusted hosting partners.
Firstly, you will need to understand and define the project requirement and what includes and not included in each services that you want us to do.
Later, you need to prepare the budget and the timeframe to work with our developer to review the accomplisted tasks or projects.
You should also invite more team member to join the project development team
Our Ecommerce Service is for all ecommerce partners that wants to
1
Outsource your Ecommerce Business with a Know-How Tech Team Supported by a Smart Management Tool
2
Manage your Store Development project from small front-end tasks to full project development in Agile Approach
3
Develop and deploy any Complex eCommerce Marketplace or integrate CRM, ERP system to your platform business
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Recently, we discovered how client loving working with us by their 5 star recommedation
Since 2012 we aim to become the leader in providing completed ecommerce solutions to SMB business around the world. Today we have been supporting over 50,000+ clients and work for 2,300+ projects on different aspect of development services for your ecommerce business. Become trusted partner and grow up with your business is our sole priority.
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