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Hello DW,
I am Katie from customers service department at cmsmart.net. I am so sorry for missing your post on our community.
I think maybe there is a misunderstanding between you and our supporter. He just wanted to ask if you are satisfied with our service or products, then you could leave us some good reviews. His meant is not to answer only when you leave a review.
By the way, could you tell me which questions you wanted to ask. I will check and support you immediately
Otherwise, you could submit our ticket to get support and then I will ask our team to prioritize your ticket.
Best regards,