Customer Care Ecommerce Development

PRINTCART is the trusted digital commerce agency building eCommerce website, mobile app, PWA and Page builder solution for B2C and B2B industries as well as multi-vendor marketplaces

Create Custome Request

Chose a pre-defined ecommerce tasks or send custom development request for your ecommerce business.

Work with Assistant

Coordinating with our project assistant to accomplish the store development as your expectation.

Upsale Your Business

Facilitating weekly ecommerce tasks to further improve your sales & marketing and reduce operation cost.

Leave a request today for a free consultation

Too many website owners wait until it's too late to realize they need help. Contact us today to learn more about our services and how we can help you take your website to the next level and turn your website into a revenue-generating machine.

Ms.Michelle

Skype: tramy9400

Email: support@printcart.com

Mr.Ryan

Skype: .cid.e5694f64b5c806f6

Email: sales@printcart.com

Customer Care LOGO & BRAND IDENTITY ECOMMERCE DEVELOPMENT SERVICES TO DEVELOP THEIR PROJECT

Frequently Asked Questions

Our Ecommerce Service is for all ecommerce partners that wants to

1

Outsource your Ecommerce Business with a Know-How Tech Team Supported by a Smart Management Tool

2

Manage your Store Development project from small front-end tasks to full project development in Agile Approach

3

Develop and deploy any Complex eCommerce Marketplace or integrate CRM, ERP system to your platform business

About Customer Care

Concept

Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them. 

Feature

INTELLIGENT ROUTING

intelligent-routing-icon when contacting the support team, each customer is routed to the appropriate agent based on criteria such as caller priority or agent skill. This information is either captured from the customer through their caller ID or in a quick and automated series of questions at the beginning of the communication.

CASE MANAGEMENT

case-mgmt-icon case management feature allows companies to expedite the resolution of customer issues and concerns by assigning, managing, and routing support cases. Case management functionality grows customer support from a shared inbox to a high-functioning, collaborative, multi-channel hub of inbound and outbound communications.

SELF-SERVICE PORTAL

self-service-company customer service platforms offer integrated self-service portals. Within these portals, customers can create their own support tickets, search the knowledge base for resolution or make changes to their account. Many companies now offer community forums or FAQ pages as a part of their self-service portals, which can take some of the pressure off of their in-house support teams.

Knowledge management within a customer service application allows companies to organize and publish information in regard to their product, segment, or industry. This information can be shared with support agents, sales teams, other employees and even the customers.

Benefits

Enhancement of brand image

A customer loyalty tool

It helps manage all communications through a centralized interface, becoming finally more productive and responsive.

Develop your employees’ skills

Promote internal communication

Measure the performance of your after-sales service


 

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Recently, we discovered how client loving working with us by their 5 star recommedation

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