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Hello Teresa,
I am Janet here, happy to support you.
You have created 2 tickets at the weekend and we are off so we cannot answer you immediately. Besides, you didn't provide your site information in the ticket so we cannot check for you. May you check your ticket with the subject: "I CANNOT USE THEME!!!! HELP" and let us know your site information right now? Our developer team is waiting for supporting you. http://prntscr.com/l8vidj
With ticket ID: 5bbd1da0b06b22df131ffc55, I have closed because I didn't receive any feedback from you after my reply http://prntscr.com/l8vjif
Hope you understand. So now, just focus on ticket ID: 5bc99e78b06b22df132001db and we will check and give you the feedback soon.
Regards,
Have a nice day,
Janet.