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Dear Chris Jackson,
Thank you so much for feedback for us.
I am Janet, happy to support you.
Could you tell me clearly your uploading process and send us an issue screenshot?
I am waiting for your feedback.
Have a nice day,
Janet.
I have downloaded the file that I was sent by your team.
I then extracted the folder to get the correct .zip file.
Went into my Wordpress back end site > Appearance > Themes > Upload Theme > Choose Now > Selected the "unextracted" .zip file > Install Now......
After a few minutes of waiting for the theme to upload I receive this page
Are you sure you want to do this?
Please try again
I cant upload the screenshot to this comment bar, where can I send it to you directly?
Hello Chris Jackson,
Thank you so much for purchasing our product.
I am Janet, working as Senior Customer Service Manager on Cmsmart marketplace. I am happy to support you.
Please create a ticket at http://cmsmart.net/your-profile/user_list_ticket to get a professional support.
Our support team is always available to help you.
Have a nice day,
Janet.