WooCommerce HelpDesk & Ticket Support

No, you just can use it on 1 domain. We just give you the support and update and license on 1 domain. If you have many domains and need to use on your available domains, please contact us then we consider to give you the best offer/price for many domains.

Our package can run well on both Shared-hosting and Dedicated Hosting. Besides, we also provide the hosting and maintenance package for the site. You can refer at this link:

https://cmsmart.net/services/wordpress-service-maintenance-package?package=hosting

With the maintenance package, you focus on running the business, we will take care of the website for you.

Yes, it does support bulk products import option via CSV file

Yes, it is. All layouts fit and look great on different size of device like desktop, mobile phone, and tablet.

Yes, it supports RTL language

Yes, our package does support multi-languages, then you can easily translate it into your wanted languages.

Our solutions are built to be customized to fit your business by using the powerful configuration in both back-end and front-end WITHOUT interfering with the coding. If you cannot find the configuration you want, you can request us to provide minor customization on menu, links, images...which take us less than 10 minutes to do it.

For deeper customization or to add new features or to make specific development to suit your own product, you have to pay for extra fee based on the scope of works.

Although you can install some more plugins and upgrade CMS yourselves, as the solutions packages are integrated seamlessly by our team to ensure the best performances, so we HIGHLY NOTE that CMSMART TEAM WILL TAKE CHANGE OF UPDATE CMS OR ANY THIRD PARTIES EXTENSIONS used in the Packages.  Please contact us before doing any installation or upgrade.

WordPress and Magento are often released new versions of CMS, and other extensions developers run behind the flow with their own update. But in most case, there are many features which you don't need to have. Our most noticeable upgrade is the security bugs and we will inform you and tell how to upgrade this!

They are different but have the same concept of product development. In some way, we can consider Item sold on Themeforest as a Basic Theme and on Cmsmart as Advanced solutions.  On Themeforest, most of the clients are web developer, freelancer, and private start-up who just need a basic theme to quickstart the website.  On Cmsmart, we prefer to offer our Advances solutions to clients who want to have more features and VIP support.

It depends on your decisions to buy which products you want and as they are different we cannot upgrade from the item on Themeforest to Cmsmart. The only way is to have a new installation, not upgrade. We can consider giving a discount for a buyer who bought Items on Themeforest and now wants to switch completely to solutions packages on Cmsmart, but not a refund.

Yes, you can! But you should ask our consultants before doing this, especially if you are SMB and using our Auto Renewal services, we prefer to do it for your.

You can cancel the Auto-Renewal anytime or do not need to buy again Standard Payment if you don't have a plan. You can use the product on your domain for lifetimes, but you cannot open ticket support nor download new upgrade versions.

A solution is really a big website or in fact, it is a completed e-commerce system. Anyone who has enough experience running online business understanding that we need a lot of resources to develop, maintenance, customize and update the system daily in order to get enough business results.

A Standard Payment includes standard support which gets you guides and tutorial videos plus usage guidance, instructions and simple debugging assistance from our team to help you resolve any issue. An Auto Renewal plan is available from $ monthly and includes all that plus minor customization, conflict debugging, server and hosting assistance and on-site help which means our team will actually go to your site to fix problems if needed.

For 99% of SMB  or even Enterprise Corp, having an in-house developers team to run your systems is expensive rather than using outsourcing expertise and after you bought our Solutions, sure you will consider taking this advantage. So we suggest you use Auto Renewal Monthly.

For Web Agency who can take care of the systems yourselves, then you can consider using Standard Payment.     

Sure, you save a lot of times and money when using our packages for your niches industry, rather than do it by yourselves. We are serving thousands of clients monthly and have experiences and available resources to bring you the final solutions which instantly work for your business. You also just pay for 1 time to get all package features rather than looking for them from many places.

Another key thing is the support from our team in which we turn our company as an e-commerce partner who working for your system daily. Yes daily!

Definitely YES!  for both Premier and/or Standard package, you still cancel anytime and still can use the package and keep the product and any source code or modified/ or customized feature with your project. However, some Premium features or Premium data or Premium Support Services cannot be accessible.

When you begin to start an e-Commerce project, you may think that you just need to invest one time to have the full solution to what you want. But soon you will discover that your project will need long-term investment and technological support from the product team. That why we suggest you develop your project with Premier Package which we have included full services solutions in a cost-effective approach for you. Standard Package will cost you more of your own money and time finally! However, you know your best situation and you should decide on it. You can change the option later still.