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By Karolis Žolobaila January 15, 2018 647 9 Replies

Hello,

I would like t ask you about conversion to PDF. Everything suits our needs, especially exporting from SVG to PDF :) But we have encountered one problem, since we are from Lithuania, we need letters like (ąčęėįšųūž). For the quality, we need to use SVG to make PDF. But these letter appear as Question marks (?) only Š and Ž appears as normal. This happens when making PDF. Is it possible to fix this, because we think its converters problem. Maybe you have any solutions?

9 Replies

vincent Supporter
- Submit: 15/01/2018 09:01AM
Hello Karolis,
I am Vincent from Customer Service Department at Cmsmart.net. It is my pleasure to support you in this case.
The features you mentioned are just available in Premium version, so can you please give me your order number please.
Also, Please create a ticket at http://cmsmart.net/your-profile/user_list_ticket and provide your information for us as admin account of your website, FTP account and your server cPanel info to get a professional support.
If you don’t know how to create a ticket, you can refer this link here: https://www.youtube.com/watch?v=BeoydX802w4&feature=youtu.be&t=3
Our support team is always available to help you.

Best regards,
Vincent
Email: Vincent@cmsmart.net
Skype: Vincent@cmsmart.net
vincent Supporter
- Submit: 15/01/2018 11:01AM
Hello Karolis,
Currently, we have some problems with demo for this feature. Our dev is fixing it.
Once it is done, i will inform you immediately.
Best regards,
Email: Vincent@cmsmart.net
Skype: Vincent@cmsmart.net
Karolis Žolobaila
- Submit: 15/01/2018 11:01AM
Dear Vincent,

Sorry, it was a misunderstanding! We were testing NBDesigner on your provided demo (http://demo5.cmsmart.net/nbdesigner). We have noticed, if we export PNG to PDF, the letters show up normal, but then quality is too low for our standard (Bitmap). Once we choose to convert SVG to PDF, the text quality meets our needs, but the Lithuanian letters appear as question marks, as mentioned above.
vincent Supporter
- Submit: 16/01/2018 03:01AM
Hello Karolis,
We have fixed that issue.
Can you do some test prints please.
Karolis Žolobaila
- Submit: 16/01/2018 06:01AM
Thank you for quick fix. At the moment "Roboto" font work fine ! but other fonts are still after converting SVG to PDF are question marks, and sometimes on other fonts squares. I have added open sans font which has Lithuanian letters, but after converting we still get squares.

So Roboto works all other still doesnt. Im fro publishing and printing house in Lithuania, so we want to offer users more than one font. So at the moment only fonts are our problem, apart from that everything is tested, and suits our needs.
Karolis Žolobaila
- Submit: 16/01/2018 12:01PM
Okay! Once it will be fixed, we will make couple more test prints, and we will order NBDesigner.
vincent Supporter
- Submit: 16/01/2018 12:01PM
Okay. I will inform you then.

Best regards,
Vincent
Email: Vincent@cmsmart.net
Skype: Vincent@cmsmart.net
Karolis Žolobaila
- Submit: 22/01/2018 07:01AM
Just a kind remainder, we are still waiting for reply ! :)
vincent Supporter
- Submit: 22/01/2018 08:01AM
Hello Karolis,
Our dev just fixed it. Please check it and let us know.

Best regards,
Vincent
Email: Vincent@cmsmart.net
Skype: Vincent@cmsmart.net