I can process a design that is 6" x 24" no problem

but I can't process a design that is 9" x 24"

it basically act like it wants to process then I see the errors show up and the page goes back to how it was.

 

any ideas or help be much appreciated. thank you

Mitch

 

in the console, I get these errors

/wp-admin/admin-ajax.php:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
app-modern.min.js:349
  1. Object
    1. config: 
    2. data: ""
    3. headers: ƒ (d)
    4. status: 500
    5. statusText: "Internal Server Error"
    6. xhrStatus: "complete"
    7. __proto__: Object