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Hello Thom,
I am Janet here, it is my pleasure to support you in this case.
Please wait for me. I will check with our developer and give the feedback soon.
If you have any question, feel free to contact me via Skype or WhatsApp to get the quick response. I am available to support you.
Have a nice day,
Yours sincerely,
Janet.
================
Skype/ Email: janet@cmsmart.net
Phone/ WhatsApp: +8491 402 5709
Hello Thom,
Many thanks for your patience.
I have just sent the message via WhatsApp for you. Have you checked it? Or I will send again here, please check again:
Our developer has checked your case carefully and I am so sorry to tell that our extension doesn't support this features right now
But we will note and update as soon as possible in the future and I will contact you soon.
Many thanks for your understanding.
Best regards,
Have a nice working day.
Janet.
Hello is there any kind of support, I just purchased premium recurring, and the installation is not working, our designing is stuck on a loading loop, and your support have not sent any kind of response, is this company still alive?
Hi Jamar,
Many thanks for your purchasing our plugin. I am Janet here. Glad to meet you.
First of all, I am sorry for this late reply because we had 2 days off for team building. So now, please create a ticket at http://cmsmart.net/your-profile/user_list_ticket and provide your information for us as admin account of your website, FTP account, and your server cPanel info and let us know your detail issues, our dev will check and give you the feedback asap.
Our support team is always available to help you.
Have a nice day,
Janet.
Hi Janet,
is it available for Magento or Prestashop?
Hello Hans,
Many thanks for being intersted in our products.
I am Janet - Customer Account Manager & Consultant.
You can refer the information about Online designer tool for Magento at following link:
https://cmsmart.net/magento-extensions/magento-premium-online-product-designer-extension
If you still have any questions about our products & services, please let me know.
I am willing to support you.
Best Regards,
Janet
Hi Janet,
thanks for your email.
Now I have a further question.
It ist possible for customer to change the Text directly instead like
now as in the eg for busness cards to change the text in an extra field.
And if yes would you be so kind an pass me an eg
thanks
Hello Hans,
Many thanks for your reply.
On the side bar, you can find "add text" button.
This allow you to insert text & edit as you like.
Best Regards,
Janet
hello, where is the user guide on how to set up template fields like in your demo
https://d.pr/i/PdQWNI
Dear Kunal Pabari,
Many thanks for your reply. You can customize this field in the back-end of the Online Designer here: https://prnt.sc/semlj1
Hope it will be useful,
Best regards,
Ken