OUTPUT DESIGN LOW QUALITY

By Salvatore Galluccio October 22, 2018 856 10 Replies

Hi there, i've a problem with the resolution's output image. I just uploaded some images and text into my designer, but when i complete the order, the resolution of the output image is too low quality. Although the DPI is setted to 300, when i download the design (in JPG,PNG,PDF) the DPI is automatically set to 72. Can someone help me to resolve this problem?

10 Replies

Janet Tran Supporter
- Submit: 22/10/2018 11:12AM
Hello Salvatore Galluccio,

Many thanks for your using our products. I am Janet, it is my pleasure to support you in this case.

Could you give us your site information to check it?

Feel free to contact me via Skype or WhatsApp to get the quick response. I am available to support you.

Yours sincerely,
Have a nice day,
Janet.
================
Skype/ Email: janet@cmsmart.net
Phone/ WhatsApp: +8491 402 5709
romeu
- Submit: 07/07/2019 02:37PM
Good morning, I'm having the same problem.
vincent Supporter
- Submit: 08/07/2019 03:43AM
Hi Romeu,

Many thanks for your contacting us. I am Vincent, working as Senior Account Manager and Consultant at Cmsmart. My pleasure to support you in this case.

Kindly send us the screenshot for the issue you are talking about.

Regards,
Vincent
Sales Consultant Manager
-----------------------------------------
Email : vincent@cmsmart.net
Skype : live:vincent_4281
Phone/Whatsapp: +84 868 901 261
romeu
- Submit: 08/07/2019 08:43AM
I am editing the products at 300 dpi and when I go to export after making the purchase it exports in PNG at 72 dpi
vincent Supporter
- Submit: 09/07/2019 06:42AM
Hi Romeu,

Kindly provide us with your admin info.
Kindly send details to my email: vincent@cmsmart.net for security

Regards,

Vincent
Roelof Potgieter Purchased
- Submit: 06/08/2019 05:36PM
we are having the exact same issue. could you please post the solutions to the requests??
vincent Supporter
- Submit: 07/08/2019 10:10AM
Hi Roelof,
Kindly follow the ticket then our dev team will update and give you the solutions.

Regards,
Vincent
mike Purchased
- Submit: 20/05/2020 05:41PM
Hi I have the same problem,

Please give me a solution
Ken
- Submit: 29/05/2020 03:38AM
Hello Mike,

As checked in our ticket system, the team has provide you with possible solution for this. You can take a look at your ticket and try.
Feel free to let us know if the solution is good to go,

Best regards,

Ken
Bernard Healy
- Submit: 15/05/2021 10:22AM
We are experiencing a similar problem when a customer uses a PDF in a design the final output file randomly uses the 72DPi image that is listed as the resource and not original PDF which destroys all text and vectors.