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Hello Manuel,
Many thanks for your using our product, I am Janet, happy to support you in this case.
Please create a ticket at http://cmsmart.net/your-profile/user_list_ticket and provide your information for us as admin account of your website, FTP account and your server cPanel info and let us know your detail issues, our dev will check and give you the feedback asap.
If you have any question, feel free to contact me with the information below to get the quick response. I am available to support you.
Have a nice day,
Janet.
Skype: janet@cmsmart.net
Email: janet@cmsmart.net
Phone/ WhatsApp: +8491 402 5709