We noticed the prices are not updating on variations (Prices are correct on PC) on mobile phones for BOTH Android and iPhones, when you select another variation, the prices do no change and you get an error message if you add to cart since the price listed is incorrect and you lose the design that was uploaded. If you can fix the mobile variation issues on mobile phones, we will buy the full version immediately.
Product with variation: http://www.gracecomputer.net/product/outdoor-feather-flag?lang=en
Prices show correctly PC
Prices do not change when selecting variations on Mobile version
2x7 1-sided should show $129
2x7 2 sided should show $149
3x10.5 1-side should show $149
3x10.5 2-side should show $199
2.5x14 1-side should show $199
2.5x14 2 side should show $229
4.9/5 ratings
Hello Grace,
Many thanks for your interest in our product. I am Vincent form Customer Service Department at Cmsmart.net. It is my pleasure to support you in this case.
Our dev made a test on default version. There was no issue as you mentioned.
Therefore, i suggest you replace your theme by another theme. Also, we saw that you also using Woocommerce Products Designer of ORION. Can you please remove it. I think it caused the issue above.
Best regards,
Vincent
Email: Vincent@csmmart.net
Skype: Vincent@cmsmart.net
Phone: +84 868 901 261
Right now, only the product above is using the CMSmart Product Designer, we are still under testing to see if we would need to buy the full version
Yes, we are thinking about switching Woocommerce Products Designer to CMSmart NBDesigner. I deactivated the Orion Woocommerce Products Designer, but when I refresh the page on the mobile phone and select "Double Sided", the picture and price still stays the same as the single sided.
We tried on my all, iphone, samsung galaxy, and asus phone and they are all the same. On mobile, if you pick another option, the variation image and prices do no correspond with the correct selection.
Are you not going to try to help me solve this mobile issue? Then it is kinda hard for us to purchase the full version if the variations don't change in mobile version.
We're really interested in this product for the meets what we need, but if the primary mobile function we're looking for isn't working for variable products, then that would not be any use.
We deactivated the other product designer that we were using and issue still persists on all phones.
Hello
Please kindly create ticket and provide us with your FTP and Cpannel so that our dev can check and support you.
Best regards,
Vincent
Best regards,
Vincent
Email: Vincent@csmmart.net
Skype: Vincent@cmsmart.net
Phone/ Whatapps: +84 868 901 261
How am I to submit ticket when I am using the trial version? We would like to purchase the premium only when we confirm the mobile version is working properly.
Hi, Grace Computer & Internet Corp
When we deactivate plugin "Magic Liquidizer Responsive Table", see: http://prntscr.com/iapj6i, your issue has been solved.
As we said before, our plugin do not impact to Woocommerce normal work follow, we've tested on default theme and standard Woocommerce.
Best regards,
Vincent
Email: Vincent@csmmart.net
Skype: Vincent@cmsmart.net
Phone/ Whatapps: +84 868 901 261