Support & Managed Carewoocommerceshopifywix
Printcart Managed Care
A monthly plan that watches your Printcart updates and order errors and handles small changes.
From $149 · fixed price · about Monthly
Written scope and price in your Helpdesk ticket. No payment now.
A monthly plan that watches your Printcart updates and order errors and handles small changes. Pricing starts at $149, confirmed in a written scope; typical timing is Monthly.
A monthly plan that keeps your Printcart setup healthy: update checks, order-error monitoring, small changes and a set number of configuration hours.
Which path fits you
Full store package
A ready-built store, including the Printcart license, billed yearly.
See full store packagesWho this service is for
Stores that rely on Printcart for orders and want someone watching it, including Canvas stores.
The problem it solves
Plugin and theme updates and small errors cost orders when nobody checks. A regular check catches them before shoppers do.
How it works
- Onboarding. We review your setup and agree what to watch.
- Monthly check. Updates and errors reviewed.
- Changes. Small changes done within allowance.
- Summary. Monthly note.
Deliverables
- Monthly update and compatibility check
- Order-error review
- Template and pricing adjustments within the hour allowance
- Monthly summary in your Helpdesk ticket
Process & timeline
- 1
Onboarding
We review your setup and agree what to watch.
- 2
Monthly check
Updates and errors reviewed.
- 3
Changes
Small changes done within allowance.
- 4
Summary
Monthly note.
Estimate, confirmed in your written scope.
Packages
Essential
from $149 per month
Monthly
A regular check.
- Update check
- Order-error review
- 2 configuration hours
Plus
from $399 per month
Monthly
More hours and priority.
- Everything in Essential
- 4 configuration hours
- Priority handling
Custom quote
Custom quote
Quoted after review
Several stores.
- Several stores
- Fixed price once scoped
Request a quote
Written scope and price in your Helpdesk ticket. No payment now.
What we need from you
- Store and Printcart access
- A list of critical products
- An escalation contact
Not included
- New features (quoted separately)
- Hosting administration
- Emergency work outside the plan terms
Terms summary
- Scope, price and timing are confirmed in writing in your ticket before work starts.
- Scope, deliverables, price and timeline are confirmed in writing in your Helpdesk ticket before any work starts.
- Work outside the agreed scope is quoted separately and starts only after you approve it.
- Timelines depend on how quickly you share access, files and approvals.
- Fixed-price work is invoiced as agreed in the written scope, typically a deposit to start and the balance at handover.
- Custom quotes are invoiced by milestone as set out in the written scope.
- Fees are not refundable.
Full terms
Terms for Printcart Managed Care
Scope
- Scope, deliverables, price and timeline are confirmed in writing in your Helpdesk ticket before any work starts.
- Work outside the agreed scope is quoted separately and starts only after you approve it.
- Timelines depend on how quickly you share access, files and approvals.
Payment
- Fixed-price work is invoiced as agreed in the written scope, typically a deposit to start and the balance at handover.
- Custom quotes are invoiced by milestone as set out in the written scope.
- Printcart plan fees (Premium, Advanced) are billed separately from services.
Revisions
- Design and content deliverables include two rounds of revisions inside the agreed scope.
- Further changes are quoted separately.
Warranty
- Anything we configured or built that does not work as agreed is fixed free of charge within 30 days of handover.
- The warranty does not cover changes made by others after handover, third-party plugin or theme updates, or hosting problems.
Access and data security
- We ask for the minimum access needed, through your platform collaborator or staff accounts, and work on a test copy where your platform allows it.
- Never send passwords in chat or email. Access is removed at handover.
- We use your files and data only for your project.
Ownership
- You keep ownership of the products, artwork, fonts, images and content you supply, and of the templates and configuration built for your store.
- Printcart keeps ownership of its platform, designer, tools and reusable components. Custom code written only for you is delivered for use in your store, as stated in the written scope.
Cancellation
- You can cancel before work starts at no charge.
- After work starts, you pay for the work completed to that point, as itemised in the written scope.
- Fees are not refundable.
Related
From $149 · fixed price
Ready to get started?
Ask about Managed Care and we reply in your Helpdesk ticket with what is covered, the monthly price and how to start.
Request a quote
