Support & Managed Carewoocommerceshopifywix
Priority Support Plan
A monthly priority support plan with written response targets and an escalation path.
From $299 · fixed price · about Monthly
Written scope and price in your Helpdesk ticket. No payment now.
A monthly priority support plan with written response targets and an escalation path. Pricing starts at $299, confirmed in a written scope; typical timing is Monthly.
A monthly priority support plan with defined response targets, a named escalation path and a small allowance of fixing time for issues that affect your orders.
Which path fits you
Full store package
A ready-built store, including the Printcart license, billed yearly.
See full store packagesWho this service is for
Stores and print shops where a Printcart issue means lost orders and who want faster handling than standard support.
The problem it solves
Standard support is shared. When orders depend on the designer, you need agreed response targets and an escalation path.
How it works
- Plan. Targets and contacts agreed in writing.
- Activate. Priority queue enabled.
- Support. Issues handled to targets.
- Review. Monthly summary.
Deliverables
- Priority queue in your Helpdesk
- Response targets stated in the written plan
- Escalation contact
- Fix time allowance each month
Process & timeline
- 1
Plan
Targets and contacts agreed in writing.
- 2
Activate
Priority queue enabled.
- 3
Support
Issues handled to targets.
- 4
Review
Monthly summary.
Estimate, confirmed in your written scope.
Packages
Custom quote
from $299 per month
Monthly
Targets set after we see your needs.
- Response targets in writing
- Escalation path
- Fix time allowance
Request a quote
Written scope and price in your Helpdesk ticket. No payment now.
What we need from you
- Your critical hours and contacts
- Store and Printcart access
- Escalation rules
Not included
- Feature development
- Issues caused by third-party systems we do not control
- A guarantee of uptime of third-party services
Terms summary
- Scope, price and timing are confirmed in writing in your ticket before work starts.
- Scope, deliverables, price and timeline are confirmed in writing in your Helpdesk ticket before any work starts.
- Work outside the agreed scope is quoted separately and starts only after you approve it.
- Timelines depend on how quickly you share access, files and approvals.
- Fixed-price work is invoiced as agreed in the written scope, typically a deposit to start and the balance at handover.
- Custom quotes are invoiced by milestone as set out in the written scope.
- Fees are not refundable.
Full terms
Terms for Priority Support Plan
Scope
- Scope, deliverables, price and timeline are confirmed in writing in your Helpdesk ticket before any work starts.
- Work outside the agreed scope is quoted separately and starts only after you approve it.
- Timelines depend on how quickly you share access, files and approvals.
Payment
- Fixed-price work is invoiced as agreed in the written scope, typically a deposit to start and the balance at handover.
- Custom quotes are invoiced by milestone as set out in the written scope.
- Printcart plan fees (Premium, Advanced) are billed separately from services.
Revisions
- Design and content deliverables include two rounds of revisions inside the agreed scope.
- Further changes are quoted separately.
Warranty
- Anything we configured or built that does not work as agreed is fixed free of charge within 30 days of handover.
- The warranty does not cover changes made by others after handover, third-party plugin or theme updates, or hosting problems.
Access and data security
- We ask for the minimum access needed, through your platform collaborator or staff accounts, and work on a test copy where your platform allows it.
- Never send passwords in chat or email. Access is removed at handover.
- We use your files and data only for your project.
Ownership
- You keep ownership of the products, artwork, fonts, images and content you supply, and of the templates and configuration built for your store.
- Printcart keeps ownership of its platform, designer, tools and reusable components. Custom code written only for you is delivered for use in your store, as stated in the written scope.
Cancellation
- You can cancel before work starts at no charge.
- After work starts, you pay for the work completed to that point, as itemised in the written scope.
- Fees are not refundable.
Related
From $299 · fixed price
Ready to get started?
Ask about priority support and we reply in your Helpdesk ticket with targets, scope and price.
Request a quote
