Support & Managed Carewoocommerceshopifywix
Priority Support Plan
Priority Support Plan is a Printcart service for stores and print shops where a Printcart issue means lost orders and who want faster handling than standard support. Platforms covered: WooCommerce, Shopify, and Wix. You get: priority queue in your Helpdesk, response targets stated in the written plan, and escalation contact. Delivered remotely by Printcart, from $299 per month.
A monthly priority support plan with written response targets and an escalation path.
Updated · By Huy Nguyen (David), CEO of Printcart
From $299 · fixed price · about Monthly
Written scope and price in your Helpdesk ticket. No payment now.
Delivered remotely · Worldwide
A monthly priority support plan with written response targets and an escalation path. Pricing starts at $299, confirmed in a written scope; typical timing is Monthly.
A monthly priority support plan with defined response targets, a named escalation path and a small allowance of fixing time for issues that affect your orders.
Ways to work with us
Which path fits you
Full store package
A ready-built store, including the Printcart license, billed yearly.
Set up your projectWho this service is for
Stores and print shops where a Printcart issue means lost orders and who want faster handling than standard support.
The problem it solves
Standard support is shared. When orders depend on the designer, you need agreed response targets and an escalation path.
How it works
- Plan. Targets and contacts agreed in writing.
- Activate. Priority queue enabled.
- Support. Issues handled to targets.
- Review. Monthly summary.
What you get
Deliverables
- Priority queue in your Helpdesk
- Response targets stated in the written plan
- Escalation contact
- Fix time allowance each month
How it runs
Process & timeline
- 1
Plan
Targets and contacts agreed in writing.
- 2
Activate
Priority queue enabled.
- 3
Support
Issues handled to targets.
- 4
Review
Monthly summary.
Estimate, confirmed in your written scope.
Pricing
Packages
Custom quote
from $299 per month
Monthly
Targets set after we see your needs.
- Response targets in writing
- Escalation path
- Fix time allowance
Remote delivery
Work with Printcart from anywhere
Printcart is a brand of Netbase JSC. Every Printcart service, from full web-to-print stores and custom development to integration and ongoing support, is delivered remotely, so a merchant in any country and any industry can work with us. Netbase has worked with clients in 80+ countries. Contracts and payments are made with the company, Netbase JSC. Payment is by bank transfer to the company account or by PayPal. To discuss a project, contact our CEO, Huy Nguyen (David), on WhatsApp at https://wa.me/84937869689 or by email at sales@printcart.com.
What merchants say about working with Printcart
Amazing customer service and really versatile app that is helping our customers customize our products - and it's super easy to set-up!
Great products, fast loading, clean interface, user friendly and excellent customer support that is always there to address and resolve any customer's concern or problems. They are committed to constantly updating the app and making it better.
Best Customer Support Ever
I have not optimize my site yet and did not publish any products yet. But as for the ease of use in designing the product and managing store it just great. I had some questiosn about setup and looked for some suggestions to add to my store. Talked with two representatives and they were impressed me. I felt that they card and gave full attention even if i not a big seller.
Before we start
What we need from you
- Your critical hours and contacts
- Store and Printcart access
- Escalation rules
Scope
Not included
- Feature development
- Issues caused by third-party systems we do not control
- A guarantee of uptime of third-party services
Real numbers, real proof
Why merchants trust Printcart
- 2012
- Operating since
- 500+
- Custom web-to-print projects
- 80+
- Countries served
- 300+
- Repeat clients
Netbase JSC, Hanoi
Netbase JSC
Netbase JSC clients
with 2+ projects
A Netbase JSC company · as of 2026-10-12
Clients
Client storefronts
Client store
73049 Dubplate
73049dubplate.com
Client store
B Printing
bprinting.shop
Client store
Comunickare
comunickare.com
Team
The team behind your project
The roles you work with, how every project runs and the tools we build on.
Huy Nguyen (David)
CEO
Your first contact: agrees the scope, the package and the contract with Netbase JSC.
- Web-to-print
- Store set-up
- Customer success
Solutions Architect
Turns your store and print workflow into a technical plan: integrations, data and print-ready files.
- Web-to-print
- Integrations & API
- Data migration
- Print-ready PDF
Web-to-print Developer
Sets up the product designer, the print options and the pricing rules of your store.
- Web-to-print
- Product designer tool
- Pricing & options
Project Manager
Plans your milestones, coordinates set-up and launch, and answers your project tickets.
- Project management
- Store set-up
- Customer success
How every project runs
Step 1: Request
Start from a quote request or a package on the pricing page.
Step 2: Scoping
We review your products, workflow and store with you and agree the scope.
Step 3: Proposal & estimate
A written scope and price before work starts.
Step 4: Kick-off
Your project is opened in our project tool with a set-up milestone.
Step 5: Milestones
Build, review and launch, approved one phase at a time.
Step 6: Support & updates
Tickets and store updates after launch while your package is active.
The stack we deliver with
- WooCommerce
- WordPress
- Shopify
- Wix
- Laravel
- PHP
- AWS
- PayPal
Product names and logos belong to their owners and show the tools we work with, not partnerships.
Questions
FAQ
What are the response targets?
They are stated in your written plan and depend on your needs. We do not publish a universal target.
Can you work with a merchant in my country?
Yes. Printcart services are delivered remotely, so we work with merchants in any country. Netbase JSC, the company behind Printcart, has worked with clients in 80+ countries.
Do you support my industry?
Printcart services are not tied to one industry. Full stores, custom development, integration and support are delivered remotely; tell us what you sell and we will say plainly whether Printcart fits.
How do I pay for Printcart services?
You sign the contract with and pay the company, Netbase JSC. Payment is by bank transfer to the company account or by PayPal.
Who do I talk to?
Talk to our CEO, Huy Nguyen (David), on WhatsApp at https://wa.me/84937869689 or by email at sales@printcart.com.
Terms
Terms summary
- Scope, price and timing are confirmed in writing in your ticket before work starts.
- Scope, deliverables, price and timeline are confirmed in writing in your Helpdesk ticket before any work starts.
- Work outside the agreed scope is quoted separately and starts only after you approve it.
- Timelines depend on how quickly you share access, files and approvals.
- Fixed-price work is invoiced as agreed in the written scope, typically a deposit to start and the balance at handover.
- Custom quotes are invoiced by milestone as set out in the written scope.
- Fees are not refundable.
Full terms
Terms for Priority Support Plan
Scope
- Scope, deliverables, price and timeline are confirmed in writing in your Helpdesk ticket before any work starts.
- Work outside the agreed scope is quoted separately and starts only after you approve it.
- Timelines depend on how quickly you share access, files and approvals.
Payment
- Fixed-price work is invoiced as agreed in the written scope, typically a deposit to start and the balance at handover.
- Custom quotes are invoiced by milestone as set out in the written scope.
- Printcart plan fees (Premium, Advanced) are billed separately from services.
Revisions
- Design and content deliverables include two rounds of revisions inside the agreed scope.
- Further changes are quoted separately.
Warranty
- Anything we configured or built that does not work as agreed is fixed free of charge within 30 days of handover.
- The warranty does not cover changes made by others after handover, third-party plugin or theme updates, or hosting problems.
Access and data security
- We ask for the minimum access needed, through your platform collaborator or staff accounts, and work on a test copy where your platform allows it.
- Never send passwords in chat or email. Access is removed at handover.
- We use your files and data only for your project.
Ownership
- You keep ownership of the products, artwork, fonts, images and content you supply, and of the templates and configuration built for your store.
- Printcart keeps ownership of its platform, designer, tools and reusable components. Custom code written only for you is delivered for use in your store, as stated in the written scope.
Cancellation
- You can cancel before work starts at no charge.
- After work starts, you pay for the work completed to that point, as itemised in the written scope.
- Fees are not refundable.
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From $299 · fixed price
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Ask about priority support and we reply in your Helpdesk ticket with targets, scope and price.
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