We all know for a website sales or service introduction, the FAQs is an indispensable function. FAQs are questions and answers that often follow the same topic. This format is commonly used on mailing lists and other online forums, where common questions tend to be asked over and over again.

The FAQ can be anywhere on the page, but the most common is on the header or footer. Depending on usage, this term may specifically refer to a frequently asked question or a list of many questions and their answers.

So how do FAQs affect order conversion rates? 

Picture this: One of your potential customers is browsing your website, excited about a product. They have a few questions that are crucial to their decision-making process. They reach out via LiveChat, but for some reason—maybe your team is offline—you can’t respond immediately. What happens next? They leave your site and head to a competitor who’s ready to answer their questions.

If this sounds familiar, don’t worry—you’re not alone. Many businesses face this challenge. Customers, especially those making big purchases or looking for customized products, need reassurance before they buy. When they can’t get quick answers, it’s frustrating, and you risk losing them forever.

So what is the solution? 

This is where an FAQ-enhanced LiveChat system comes to your rescue. By integrating FAQs directly into your LiveChat, you’re giving your customers a tool to find answers instantly—even when your team isn’t available. Imagine how much easier it will be for your customers to trust you when their concerns are addressed in real time. It’s a win-win: They get the answers they need, and you increase your chances of making a sale.

I will show you how to use and create a simple Help Center.

Step 1: Script your FAQs.

Step 2: Go to WordPress, select NBDesigner and then select Printing FAQs

Step 3: Select Add New to add FAQs

For example, your FAQs will have 3 levels and follow the model below:

Step 4: Create a menu level 1, create a menu level 2

Step 5: Add the FAQs into the corresponding headings and menus.

Step 6: After adding the FAQs and completing the import we will arrange the menus in the Help Center in a hierarchical format.

Step 6.1: You choose the menu level 1, level 2 and then select Add Category

Step 6.2: Select Menu level 2, and add the corresponding FAQs.

After completing the Help Center, the interface will display the following

Another problem is that not all products can use the same set of FAQs, but there will be special products that need their own set of FAQs. So you need to screen and assign FAQs for the most relevant and relevant products instead of having customers read the entire set to find the answers.

You need to do the following:

Step 1: Go to Product and select All Product

Step 2: Select different products to assign separate FAQs

Step 3: Select the "Printing FAQ"

Step 4: Check "Enable" in the box "Show as product tab"

Step 5: Select the FAQ corresponding to the product and Press "Add FAQs" to complete

So you have completed the Help Center. Hope that you can easily convert orders and improve customer service.

Additionally, I hope that this product will help you express your personality and uniqueness.

You can refer to the video tutorial below:

Why Your Business Needs FAQ-Enhanced LiveChat

Your Customers Will Thank You

When you provide instant answers, your customers will feel more confident and valued. It’s all about making their shopping experience as smooth and enjoyable as possible.

You’ll Save Time and Effort

By letting FAQs handle routine questions, you’ll free up your support team to focus on more complex inquiries. It’s a smarter way to manage your resources.

Better SEO, More Visitors

Integrating FAQs into your LiveChat doesn’t just help your customers—it helps you too. Search engines love FAQ-rich content because it mirrors the natural questions people ask online. This means your site will rank higher, attracting more visitors.

Best Practices for Getting the Most Out of Your FAQs

1. Keep Them Updated: Regularly review your FAQs to make sure they’re accurate and relevant.
2. Track What Works: Use analytics to see which questions are most viewed or helpful. This data can guide you in improving your offerings.
3. Make Them Easy to Find: Place your LiveChat widget and Help Center links prominently on your site.

OTHER ITEMS

NetBase provides Template, Extensions, and e-commerce solutions for open source: WordPress, Magento, Joomla Virtuemart. Other awesome items also come from NetBase Team:

You can refer to the great products and features of WooCommerce online Product Design plugin here: Check Out

You can visit the demo here: Visit Demo

Hopefully, with the new features in this edition, the Online Product Design Plugin can nurture your creativity while maximizing your ability to transform your designs. If there are any problems with using the product, please contact us to get the best support.

How Printcart Can Help You Succeed

At Printcart, we understand how important it is for you to connect with your customers. By combining an FAQ-enhanced LiveChat system with a well-designed Help Center, you can create a customer support experience that’s not just good but exceptional. Whether you’re looking to increase your conversions, save time, or build trust, these tools can help you achieve your goals.

So, are you ready to take your customer support to the next level? We’re here to help! Visit Printcart today to explore our features, upgrade to premium services, and start transforming your business.

Thank you for listening!

Best regards.

South Bevis

Developer

Hi Guys ! I'm South Bevis, just call me South. I'm a software testing officer at NetbaseJSC.

I studied information technology, before that I was involved in many e-commerce projects on WordPress, Magento and tested some of the company's products. I have a background in database, MySQL and web programming. Through the above article, I hope to help customers reach and use our products most effectively.

If you have questions about the product or want to comment on the product, leave a comment, we always listen, always renew our minds to bring out the best products. We will try to bring a lot of interesting experience when you use our products.

Contact me
Skype: live:vincent_4281
Phone/ WhatsApp: +84 355 993 306
Email: sale@cmsmart.net