Such a bad company. Anybody good experiences?

Dear our value customers,

Many thanks for your trust and patient.
We always try our best to bring you the best experience while working with us.
Our ultimate goal always to bring the best value to customers with our product and services, and we guarantee we are doing our best to achieve that goal. In fact, we have a big volume of customer who is happy with our service. We are sorry that you have a bad experience and have to spend a lot of patients but I guarantee that we are doing everything we could.

Best regards.
Netbase team.

It takes too long.
Your support needs upgrade. Since august 2020 ...I can hardly believe any business can survive like this
I give it a last change: today as agreed

Is there anybody out here who can understand the company and software?
They only ask money and are treating me ---HELP me out.

Hi Sabrina Maes,

Sorry about your experience.
We also know that you have to wait for a long time. However, as per our mention, your issues need more time to be resolved and we are trying our best to resolve your issues on your ticket in the best and quickest way.
Hope you can be patient to follow our instructions.

Best regards

Follow the instructions means you want more money?
I think you must first deliver what I paid for - 200 USD
1. First deliver what I ordered
2. If it works then we can go to the next step and create new coding order if needed
3. Now you only want ‘money for your work and feed family’

I want work for my money: I paid April 27th. The software I paid in august 2020...still not working.

After all long discussions the code is Not working. Each time you are treating that I get the code if I pay more money.

However untill now you did not showed up with any working code from beginning to the end.

I think your people are a proud culture: I am sure you will come with a solution.
But almost 1 year...? Then I think Something is wrong with your support. What do you think?

Dear Sabrina Maes,

Sorry to hear about your situation.
However, with the technical issues, please follow your tickets again because we just work on the ticket system. We are trying our best to help you out of the issues, so, please provide us enough information that is more convenient for our developer team to check everything carefully.
Hope you can cooperate with us to resolve your issues.

Best regards,

I escalated the order to PayPal. I hope this will bring any solution.
I ordered custom code to work in an e-commerce store.
The code is only working on product level NOT in cart level.
I think you have the source code, you probably understand coding must work on each level.
I am still waiting...I hope you can cooperate to deliver the code as ordered.
I also clearly understand by now 'you refuse to make a refund' - but I did not asked for refund: I asked for the delivery of the working code.

Dear Sabrina Maes

As you have requested a refund request on Paypal on the custom development so we will temporarily stop cooperating with you on the custom code until we get a conclusion from Paypal. From now, we will keep on discuss and work with you on Paypal.

Any other help needed on the printstore package that is not related to the custom code that you raise the refund on, please feel free to contact our dev team via ticket system.

Best regards

Even the complaint on PayPal you can not read: I did NOT asked a refund.
I asked the working code as ordered and paid on April 28th : 200 USD
The code is not working.

Dear Sabrina Maes

As you have requested a refund request on Paypal on the custom development so we will temporarily stop cooperating with you on the custom code until we get a conclusion from Paypal. From now, we will keep on discuss and work with you on Paypal.

Any other help needed on the printstore package that is not related to the custom code that you raise the refund on, please feel free to contact our dev team via ticket system.

Best regards