where to change the content of the pop-up window

Even the complaint on PayPal you can not read: I did NOT asked a refund. I did asked Paypal to intermediair a you asks money, more money and REFUSED a refund. So I did not asked a refund. Perhaps you must read: 1. the order I made 2. the complaint on PayPal?
I asked the working code as ordered and paid on April 28th : 200 USD
The code is not working.

Dear Sabrina Maes

As you have requested a refund request on Paypal on the custom development so we will temporarily stop cooperating with you on the custom code until we get a conclusion from Paypal. From now, we will keep on discuss and work with you on Paypal.

Any other help needed on the printstore package that is not related to the custom code that you raise the refund on, please feel free to contact our dev team via ticket system.

Best regards

Dear Katie
If you do not understand the question/claim on PAYPAL how will you ever understand the coding and the order?

I did NOT asked fo a refund - I asked to help me out stopping CMSMART and NETBASE asking more and more money and just deliver what I have ordered and paid.

Message to PayPal:
PROMOTIONAL GADGETS IMPORT EXPORT
6 juni 2021 22:22:44 CEST
Custom code ordere April 28th June 6th: code is not working Code is working on product level NOT in cart level Here I can still remove variation and order 1 or 90 Warning is only showing up for 1st product in cart, and does not work for 2nd product - can not check ou Company constantly asks for more money to proceed. First 600USD, now again 200 USD. Could you help me out with this order?

Dear Sabrina Maes,

As per our mention, as you raise a refund on Paypal, so we won't edit any codes or fix any issues anymore.

And if you want to work with us to resolve the issues, please follow your tickets and work on our ticket system, rather than a series of words or replies here or on Paypal.

Best regards,

It is clear that you are twisting the facts.
Should you continue with this polemic I will consult an International lawyer.
1. I ordered custom code on April 28, 2021 : paid 200 USD
2. This would be ready within 7 days
3. 2 weeks later I was told to pay additional 600USD....
4. because I refused this, my code was not finished, or partially
5. the code works at product level but not at cart level: so it is unusable in the e-commerce system (your software)
6. You threatened again that I had to pay 200USD extra: so your subcontractors could buy food.... I would only get the code if I paid extra
7. I agreed with extra 200USD that I would pay after receiving the working code on all levels
8. it was promised that this was agreed and the code would be ready the same day
9. the next day I contacted them but got an answer that it was the day off
10. another day later the agreement was changed and I had to pay 200USD extra in advance
11. they threatened me
12. I waited another 4 days....until I got a message that there was no work on the weekend and again I was threatened that I would not get a code and that you refuse to refund the 200USD
13. then I wrote to PayPal to intervene: I did not ask for a refund but for the code as I ordered and paid for it
14. Decision: you are unreliable and I will take further steps

Dear Mrs Sabrina Maes

Thank you for your comments on our community. There are many things we have been discussing and many points you have mentioned we already addressed so I don't have time to mention it again here. Just somethings I feel like to need to clarify to make sure we are on the same page and this can be ended for both side.

You are ordering more than what you have paid for initially

10. another day later the agreement was changed and I had to pay 200USD extra in advance
=> We have agreed that we will only charge you after the development we made on the stage site fit your requests
We didn't state that we will finish the developments on our test site on the same day

As you ALREADY RAISED a refund request on Paypal so we have been stopping working on the development of yours. Please keep working on the ticket or on Paypal

Thank you

Best regards

Goodmorning, It seems you have a lot of time writing on a support forum but NO time to handle customers orders. The only 'work' you can do is asking for more money.

Until now you DID not delivered the code as the order. The code is not working on cart level, only in product.
But since your software is an e-commerce software I am sure the code must be working also in cart and in payment procedure.
Customer can still order less the 100 pieces.

I did NOT raised a refund - but it seems you do not understand 1. coding 2. English.
I asked PayPal to intermediate as you refuse the finish my order. And with all these writings on this forum.
All your customers - if you might have - can read your attitude now.
Again 1 week have passed with only your writing on forums....

You already stopped working after 1 week and asked for 600USD extra. Remember?

Thank you

Dear Mrs Sabrina Maes

Thank you for your comments on our community. There are many things we have been discussing and many points you have mentioned we already addressed so I don't have time to mention it again here. Just somethings I feel like to need to clarify to make sure we are on the same page and this can be ended for both side.

You are ordering more than what you have paid for initially

10. another day later the agreement was changed and I had to pay 200USD extra in advance
=> We have agreed that we will only charge you after the development we made on the stage site fit your requests
We didn't state that we will finish the developments on our test site on the same day

As you ALREADY RAISED a refund request on Paypal so we have been stopping working on the development of yours. Please keep working on the ticket or on Paypal

Thank you

Best regards

Goodmorning: I did NOT asked for a REFUND - I asked for the code I paid for.

But since I received a testlink yesterday you seems to understand I paid on April 27th but did not received any working code until now June 10th.
Since you insist to work on the ticket in Papayl please find my reply.

Goodmorning Netbase, you asked 20 times to continue working in this ticket. But I received your test site link yesterday June 9th. Unfortunately the code is not working. In cart I can order 15 + 85 (not steps of 10) now: correct? and it is not as asked (MOQ=100, sum of all variations =100 with minimum 10 as variation)
I can not test it with 2 products - you only set up 1 product with variations and MOQ = 100
So I can not test if when ordered 2 products the warning is showing up for the 1st product in cart or for the 2nd. Can you set it up correctly?

Dear Sabrina Maes,

Thanks for your continuous replies.
We also asked you to reply and follow your ticket because with technical issues, our developers are responsible and they work with all of the customers on our ticket system.
So, rather than the series of your replies here and on Paypal and ignore Selena's replies, why don't you work with our team on your ticket? because if you keep doing it, it really wastes time that should be spent on other things or fixing issues, even, your issues still can't be resolved in the end.
And please check your tickets again because Selena has replied and explained to you. Hope you can continue to cooperate with us on your ticket.
Your understanding, in this case, would be highly appreciated.

Best regards,